Effective date: July 14, 2026
Canada Dog Care (“Canada Dog Care”, “we”, “us”, or “our”) operates the website at canadadogcare.com (the “Site”), an online directory of dog-related businesses and services in Canada. We are committed to protecting your personal information in accordance with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable provincial privacy laws. This Privacy Policy explains what we collect, how we use it, who we share it with, and the choices and rights you have.
1. Scope
This policy applies to personal information we collect through the Site, including when you browse listings, create an account, submit or claim a business listing, post a review, contact a business, or otherwise interact with our services.
2. Information We Collect
Information you provide
- Account information — name, email address, username, password, and profile details when you register (accounts are managed through our user system).
- Business listing information — business name, address, phone, email, website, hours, services, photos, and other details submitted when you add or claim a listing. Listing information is intended to be displayed publicly.
- Reviews, ratings, questions, and comments — content you post publicly on the Site.
- Contact and enquiry details — information you provide when you use a contact form, request a quote, or message a business through the Site.
- Correspondence — information you provide when you contact us for support.
Information collected automatically
- Usage and device data — IP address, browser type, pages viewed, referring pages, and similar analytics data.
- Location data — approximate or precise location, only when you enable “near me” search and grant your browser’s location permission.
- Cookies and similar technologies — see Section 6.
3. How We Use Your Information
- Operate, maintain, and improve the Site and its directory functionality.
- Create and manage your account and verify business ownership when you claim a listing.
- Display listings, reviews, and business information to the public.
- Deliver enquiries, quote requests, and messages to the relevant business.
- Detect, prevent, and respond to spam, fraud, abuse, and security incidents.
- Communicate with you about your account, listings, or support requests.
- Understand how the Site is used through aggregate analytics.
- Comply with legal obligations.
4. Consent (PIPEDA)
We collect, use, and disclose personal information with your consent, which may be express or implied depending on the sensitivity of the information and the context. By using the Site, submitting a listing, or creating an account, you consent to the practices described in this policy. You may withdraw your consent at any time, subject to legal or contractual restrictions and reasonable notice (see Section 11). Withdrawing consent may limit our ability to provide certain services.
5. How We Share Information
We do not sell your personal information. We may share information as follows:
- Publicly — business listing details, reviews, ratings, and public profile information are visible to other users and search engines by design.
- With businesses you contact — when you submit an enquiry or quote request, your message and contact details are shared with that business.
- Service providers — hosting, content delivery, email delivery, mapping (e.g. Google Maps), analytics, and spam-detection providers who process data on our behalf under confidentiality obligations.
- Legal and safety reasons — where required by law, or to protect the rights, safety, and security of our users, the public, or Canada Dog Care.
- Business transfers — in connection with a merger, acquisition, or sale of assets, subject to this policy.
6. Cookies and Tracking
We use cookies and similar technologies to keep you logged in, remember preferences, secure the Site, and measure usage. Essential cookies are required for the Site to function; analytics and preference cookies are optional. You can control cookies through your browser settings; disabling some cookies may affect functionality.
7. Advertising and Affiliate Disclosure
The Site may display advertising and may contain affiliate links (for example, to retailers such as Amazon.ca or to pet-insurance and pet-product partners). If you click an affiliate link and make a purchase, we may earn a commission at no additional cost to you. Advertising and affiliate partners may use cookies to measure engagement in accordance with their own privacy policies.
Google and third-party advertising vendors
- Third-party vendors, including Google, use cookies to serve ads based on your prior visits to this Site and other websites.
- Google’s use of advertising cookies enables it and its partners to serve ads to you based on your visit to this Site and/or other sites on the Internet.
- You may opt out of personalized advertising by visiting Google Ads Settings.
- You can also opt out of some third-party vendors’ use of cookies for personalized advertising by visiting aboutads.info or, for Canada, the Digital Advertising Alliance of Canada at youradchoices.ca.
- Third-party vendors and ad networks may serve ads on the Site and use their own cookies, web beacons, and similar technologies to collect information about your interactions with those ads, subject to their own privacy policies.
8. Third-Party Websites and Businesses
Listings and content may link to third-party websites and businesses that we do not control. This policy does not apply to those third parties, and we encourage you to review their privacy practices.
9. Data Retention
We retain personal information only as long as necessary for the purposes described in this policy, to comply with legal obligations, resolve disputes, and enforce our agreements. Public content such as reviews and listings may remain visible until removed by you or by us. You may request deletion of your account and associated personal information (see Section 11).
10. Security
We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access, disclosure, or modification. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.
11. Your Rights
Subject to applicable law, you may:
- Access the personal information we hold about you.
- Correct inaccurate or incomplete information.
- Withdraw consent to our collection, use, or disclosure of your information.
- Request deletion of your account and personal information, subject to information we are required or permitted by law to retain.
To exercise these rights, contact us using the details in Section 15. We will respond within the timeframes required by applicable law.
12. International Transfers
Your information may be stored or processed by service providers located outside your province or outside Canada. Where this occurs, your information may be subject to the laws of those jurisdictions. We take steps to ensure your information receives an appropriate level of protection.
13. Children’s Privacy
The Site is intended for adults and is not directed to children. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us so we can remove it.
14. Changes to This Policy
We may update this Privacy Policy from time to time. We will post the updated version on this page and revise the “Effective date” above. Material changes may be communicated through the Site or by email where appropriate.
15. Contact Us and Complaints
If you have questions, requests, or concerns about this policy or your personal information, please contact our Privacy Officer:
Canada Dog Care — Privacy Officer
Email: privacy@canadadogcare.com
If you are not satisfied with our response, you have the right to contact the Office of the Privacy Commissioner of Canada at priv.gc.ca or 1-800-282-1376.